At Witheylogistics, we aim to make your experience as smooth as possible. To help you resolve issues quickly and avoid unnecessary contact with customer service, here are detailed support resources and common solutions:
1. Frequently Asked Questions (FAQs):
Visit our [FAQ page/link] for answers to common questions about our services, billing, and policies. Topics include:
- Subscription Details: How to manage and adjust your subscription, including upgrading or downgrading plans.
- Billing and Payments: Understanding your invoice, making payments, and handling late fees.
- Delivery Issues: What to do if your delivery fails, including redelivery options and handling delays.
- Tracking Orders: How to track your shipments and interpret tracking information.
2. Order Tracking:
Track your shipment in real-time by visiting our order tracking and entering your tracking number. You’ll get the latest updates on the status and location of your delivery (subject to availability).
3. Service Management:
- Modify Your Subscription: To update your subscription details, such as adding extra miles or requesting additional drivers, send a email with your request
- Report an Issue: Use our contact online form to report problems with deliveries or pickups. Provide details about the issue to expedite resolution.
4. Troubleshooting Common Issues:
- Failed Deliveries: If a delivery fails, check our Delivery Failure Policy link for information on charges and next steps. You can reschedule or make alternative arrangements through our self-service portal.
- Incorrect Orders: If you receive the wrong item, use the [Support Page] to initiate a resolution. Follow the instructions provided for a quick resolution.
5. Contact Us Directly:
If you need further assistance, our customer service team is here to help. You can reach us through the following channels:
- Phone Support: Call us at +44755413513] for immediate assistance. Our support hours are 8am – 5pm.
- Email Support: Email us at help@witheylogistics.co.uk with detailed information about your issue. We aim to respond within 2 hours.
6. Self-Service Resources:
Explore our Help Center for additional resources.
7. Feedback and Suggestions:
We value your feedback. Share your experience or suggest improvements by emailing feedback@witheylogistics.co.uk. Your input helps us enhance our services.
By utilizing these resources, you can often find answers and solutions more quickly, helping to streamline your experience with us. For any issues not covered by these resources, our customer service team is ready to assist you.
FAQ`s
How to send my percel?
Ensure your item is securely packed in a suitable box or envelope, Clearly write or print the recipient’s address, including postcode, on the parcel. Don't forget to include your return address.
What is the best way to use service?
The best way to use our services is to book at least 48 hours in advance. If you are a company or an individual sending a lot of orders, it is advantageous to subscribe to our subscription model to save even more money.
Why Withey Logistics is very popular?
Withey Logistics stands out for its exceptional reliability, flexible service options, and outstanding customer support. Our commitment to timely deliveries and transparent pricing builds trust and satisfaction among clients. With competitive rates and a tailored subscription model, we offer both value and convenience, making us a top choice for businesses and individuals alike.
How to get refund from service?
If your item has not been picked up and you provide at least 5 hours’ notice, and this notice is confirmed by our customer service team, you are entitled to a full refund. If the item has been picked up and you wish to cancel the delivery service, we can accommodate this request; however, a 50% charge will apply. This charge covers the cost of allocating a driver to pick up your item, which cannot be changed once assigned.
How to receive my percel?
You will receive your parcel directly from Withey Logistics for deliveries within the UK and Wales. For deliveries to Scotland and other countries, the parcel may be outsourced to a secondary company to complete the delivery. All deliveries require a signature upon receipt and confirmation of the condition of the parcel or item.
